Frequently Asked Questions
Refundit is a 100% digital, tax-free shopping app.
It makes tax free shopping easy, efficient and hassle-free. Refundit allows you to shop at any store without filling out forms and in most cases, not having to stand in line at customs. Best of all, your refund will be bigger as, our commission is only 9% of the refunded amount compared to 35%-55% with other services..
We’re up and running in Belgium for now, providing services to passengers leaving directly from Brussels airport (BRU) to a non-EU destination and have purchased goods in Belgium.
–We will be launching in other European countries soon.
With Refundit, non-EU tourists can get a VAT refund on their shopping quickly & easily through a simple app. You can shop in every store, from small local stores to global brands, and the handling fee is only 9%, while other operators charge up to 60% of the refund.
All you need to do is take pictures of the receipts using the Refundit app, upload photos of passport, and online obtained boarding pass, and we take care of the rest.
With Refundit, you can forget about:
Paperwork and confusing Tax-Free Shopping forms
Annoying long lines at the airport and stores
The need to carry your passport into stores
Exorbitant fees charged by the old school tax-free operators
Our service is provided in Belgium. More countries to come.
- Shop at any store.
- Obtain a regular receipt with store details and VAT number specified on it. Don’t ask for a special tax-free form, and make sure your receipt is not stamped with “Tax-Free”.
- Upload all receipts to the app while at the store.
- Once finished shopping, and at least 8 hours before your flightdeparts Brussels airport to a non-EU country, upload a photo of your passport and online obtained boarding pass, and then submit your request.
- Be sure to follow the notifications via email app. In some cases, customs may ask you to visit their counter at the airport to show receipts and purchased goods.
- After claim was approved, enter your payment details in order to receive the refund.
- Please note: each receipt must total at least €50
- Keep the original receipts for three months
To request a VAT refund with Refundit you must meet the following criteria:
- You are a Non-EU resident
- You leave the EU with the goods within 3 months from the time of purchase.
- The items are applicable for a refund – services and some goods such as alcohol are excluded
- Each receipt must total at least €50
- You submit the refund request at least 10 hours before your flight
No. Currently to request a refund, an applicant must depart from Brussels Zaventem airport to a non-EU country. That will change as we continue to expand our service, so stay tuned!
VAT Refund is a matter of residency. If you are a non-EU resident, you are eligible for VAT refund in any case… You might be asked to show documentation proving your residency at customs.
Currently, passengers can’t request a refund using the Refundit app if they have connecting flights, but we are working on changing that, so please stay tuned!
- Original receipts from the stores (no Tax-Free stamps are needed)
- Boarding pass for a flight to a non-EU country (you would need to check in online)
- Valid passport
In most cases no. In order to process a refund request we need a valid passport.
A passport that has not expired, the picture is clear and intact and all the information is fully legible.
Yes. You can issue the boarding pass 24 hours before your flight, depending on the airline’s policy.
VAT refunds may only be requested for goods that are taken out of the EU, carried in your personal luggage and have not been used before leaving the country. Remember: VAT refunds do NOT apply to alcohol or services (e.g. hotels, transportation etc.)
Yes! As long as the store you are purchasing the goods from is Belgian, and that you are taking the goods with you when you leave Belgium.
For now, we offer our services only for goods purchased in Belgium. Stay tuned! More countries are coming soon!
Definitely! With Refundit you can shop at ANY store, as long you have a valid receipt. You don’t need VAT refund forms which might be provided by retailers. Remember, receipts must not be stamped or altered in any way.
No, you don’t need to have your passport when you shop Tax Free with Refundit!
Refundit works with any eligible receipt – NOT a Tax-Free form. The receipt must be comprehensive, and the picture clearly uploaded to the app.
Please notice that a receipt should not be stamped from other Tax return companies.
The receipt must have the following information:
Name of the store, store’s VAT number, date of purchase, quantity, and description of the items purchased, total unit price, discounts or price reductions.
REMEMBER: Receipts cannot be stamped or altered in any way.
Refundit allows non-EU residents to claim a VAT refund for purchases made in Belgium – your passport proves that you live outside the European Union.
The method of payment at the store has no impact on the processing of your refund request.
No, according to the European legislation, only non-EU residents are entitled for VAT refunds.
YES! European citizens who reside outside of the EU are eligible for a VAT refund.
No. You need to keep them for 3 months.
No! Enjoy your shopping and forget about filling in any forms! All we need are pictures of your receipts, which clearly show the following: Name of the store, store’s VAT number, date of purchase, quantity, and description of the items purchased, total unit price, discounts or price reductions.
REMEMBER: Receipts cannot be stamped or altered in any way.
Not yet. All labels and price tags must be kept on the goods until you leave the EU.
We will update you on changes to the status of your refund request via email and push notifications, but you can always have a look at the request status in the app as well.
Note: when registering for the service, don’t forget to approve in-app notifications!
Probably not.. In most cases, your refund request will be approved through the app without going to Customs. Sometimes if there is a need for clarification, you will be asked to go through customs. In this case, you will get an email and an in-app notification (Don’t forget to approve in-app notifications!). The decision to approve your request digitally or to ask you to come for a physical inspection is solely in the hands of the local Customs. In case you are required to visit the customs counter, please mention you sent the claim through the Refundit.
The European VAT refund scheme is meant for individuals only and not for companies.
In some cases, Refundit users need to go to Customs. If you were called for a Customs inspection all you need to do is to visit the Customs desk at the airport and make sure to let them know that you’re a Refundit user.
Remember, you need to visit the Customs desk BEFORE checking in your baggage for your flight. Don’t forget to bring your passport, boarding pass, the purchased goods and all the original receipts.
In Belgium: Refundit users that are called for inspection will go through only one check instead of two like you normally would with other companies, so that’s a plus right there!
Customs (Douane) location:
- Departures hall office (3rd floor) is open between 07:00 to 21:30
- Arrivals hall office (2nd floor) is open between 21:30 to 07:00
Follow the signs below:
No. We do offer a choice of three options to get your refund digitally:
- Refund to your credit card (Mastercard & VISA) – 15 minutes after your claim is approved!
- A transfer to your bank account
- A transfer to your Paypal account
The refund is transferred digitally to your credit card (Mastercard & VISA) 15 minutes after the claim is approved. On other methods of payment – bank transfer to your account and Paypal, refunds are processed and transferred within 15 business days from the time the request is approved.
The standard rate for most goods is 21%, but there are also items which are charged 12% and 6% (chocolate and books).
Your questions and comments are always welcome. Email us: firstname.lastname@example.org Call us: +32.2.588.22.00 Or use our in-app online chat.
Most airlines allow check in up to 24 hours prior to the flight, please check your airline’s website for more information.