Refundit is a 100% digital, tax-free shopping app.
It makes tax free shopping easy, efficient and hassle-free. Refundit allows you to shop at any store without filling out forms and in most cases, not having to stand in line at customs. Best of all, your refund will be bigger as, our commission is only 9% of the refunded amount compared to 35%-55% with other services..
We’re up and running in Belgium for now, providing services to passengers leaving directly from Brussels airport (BRU) to a non-EU destination and have purchased goods in Belgium.
–We will be launching in other European countries soon.
Refundit provides a easy and fast VAT refund service to Non-EU travellers.
With Refundit you can enjoy your shopping at any store, in any city. All you need to do is take pictures of the receipts using the Refundit app. We’ll take care of the rest.
With Refundit, you can forget about:
With us the process is completely digitized, you can shop in any city, in every store in Belgium, from small local stores to famous brands, no tax-free forms and confusing paperwork, and the handling fee is only 9%, while other traditional companies charge you between 35-50%!
To request a VAT refund with Refundit you must meet the following criteria:
No. Currently to request a refund, an applicant must depart from Brussels Zaventem airport to a non-EU country. That will change as we continue to expand our service, so stay tuned!
VAT Refund is a matter of residency. If you are a non-EU resident, you are eligible for VAT refund in any case... You might be asked to show documentation proving your residency at customs.
Currently, passengers can’t request a refund using the Refundit app if they have connecting flights, but we are working on changing that, so please stay tuned!
In most cases no. In order to process a refund request we need a valid passport.
A passport that has not expired, the picture is clear and intact and all the information is fully legible.
Yes. You can issue the boarding pass 24 hours before your flight, depending on the airline’s policy.
VAT refunds may only be requested for goods that are taken out of the EU, carried in your personal luggage and have not been used before leaving the country. Remember: VAT refunds do NOT apply to alcohol or services (e.g. hotels, transportation etc.)
Yes! As long as the store you are purchasing the goods from is Belgian, and that you are taking the goods with you when you leave Belgium.
For now, we offer our services only for goods purchased in Belgium. Stay tuned! More countries are coming soon!
Definitely! With Refundit you can shop at ANY store, as long you have a valid receipt. You don’t need VAT refund forms which might be provided by retailers. Remember, receipts must not be stamped or altered in any way.
No, you don’t need to have your passport when you shop Tax Free with Refundit!
Refundit works with any eligible receipt – NOT a Tax-Free form. The receipt must be comprehensive, and the picture clearly uploaded to the app.
Please notice that a receipt should not be stamped from other Tax return companies.
The receipt must have the following information:
Name of the store, store’s VAT number, date of purchase, quantity, and description of the items purchased, total unit price, discounts or price reductions.
REMEMBER: Receipts cannot be stamped or altered in any way.
Refundit allows non-EU residents to claim a VAT refund for purchases made in Belgium - your passport proves that you live outside the European Union.
The method of payment at the store has no impact on the processing of your refund request.
No, according to the European legislation, only non-EU residents are entitled for VAT refunds.
YES! European citizens who reside outside of the EU are eligible for a VAT refund.
No. You need to keep them for 3 months.
No! Enjoy your shopping and forget about filling in any forms! All we need are pictures of your receipts, which clearly show the following: Name of the store, store’s VAT number, date of purchase, quantity, and description of the items purchased, total unit price, discounts or price reductions.
REMEMBER: Receipts cannot be stamped or altered in any way.
Not yet. All labels and price tags must be kept on the goods until you leave the EU.
We will update you on changes to the status of your refund request via email and push notifications, but you can always have a look at the request status in the app as well.
Note: when registering for the service, don’t forget to approve in-app notifications!
Probably not.. In most cases, your refund request will be approved through the app without going to Customs. Sometimes if there is a need for clarification, you will be asked to go through customs. In this case, you will get an email and an in-app notification (Don’t forget to approve in-app notifications!). The decision to approve your request digitally or to ask you to come for a physical inspection is solely in the hands of the local Customs. In case you are required to visit the customs counter, please mention you sent the claim through the Refundit.
The European VAT refund scheme is meant for individuals only and not for companies.
In some cases, Refundit users need to go to Customs. If you were called for a Customs inspection all you need to do is to visit the Customs desk at the airport and make sure to let them know that you’re a Refundit user.
Remember, you need to visit the Customs desk BEFORE checking in your baggage for your flight. Don’t forget to bring your passport, boarding pass, the purchased goods and all the original receipts.
In Belgium: Refundit users that are called for inspection will go through only one check instead of two like you normally would with other companies, so that’s a plus right there!
Customs (Douane) location:
Follow the signs below:
No. Currently, Refundit provides refunds digitally through direct deposit to your bank account and PayPal. More refund options are coming soon!
Refunds are processed and transferred within 15 business days from the time the request is approved.
The standard rate for most goods is 21%, but there are also items which are charged 12% and 6% (chocolate and books).
Your questions and comments are always welcome. Email us: firstname.lastname@example.org Call us: +32.2.588.22.00 Or use our in-app online chat.
Most airlines allow check in up to 24 hours prior to the flight, please check your airline’s website for more information.